Support

Service Level Options

Need help with your product? We offer a wide range of technical support options, using our team of support engineers who all have a thorough knowledge of our products. Our staff draws on their extensive product and industry expertise to ensure that you receive valuable, responsive help.

Of course, we also offer per-incident support, free self-service support, unlimited pre-sales support, and 15 day post-sales support.

Premium support Per-incident support Pre-sales and post-sale support Self-service support

Premium Support

Get direct access to the people who know Zero G, a Macrovision Company, products best with a Premium Support and Upgrades subscription. You receive a full year of unlimited phone and email support along with fast answers and how-to help directly from our Developer Technical Services (DTS) engineers. Your subscription also includes free product upgrades, and help with custom code extensions that add even more power to your deployment solutions.

Support Pricing:

Enterprise Edition	$1,750.00
Standard Edition	$700.00

Per-Incident Support

You can get technical assistance on a per-incident basis for US$ 70.00 per incident. This includes unlimited telephone and/or email support for a single reported incident until it is resolved.

Free Evaluation (Pre Sales) Support

Zero G, a Macrovision Company, offers complimentary email and telephone pre-sales support while you evaluate InstallAnywhere Enterprise, Standard, and .NET Editions.

Self-Service Support

Zero G, a Macrovision Company, offers several English only on-line self-service technical support options available 24 hours a day. These include:

Top Ten Frequently Asked Questions - Find the answers to the most frequently asked product support questions
User Guide - Download current and past product documentation
JavaDoc - Start here for help with custom code if you want to extend InstallAnywhere's functionality
The Technical Support Knowledge Base contains answers to frequently asked questions
The Zero G, a Macrovision Company, Community Forums, a place to ask questions, report problems, and share ideas about our products with our engineers and fellow customers
The Downloads section of the website where you can find the most up-to-date free vm packs, pre-written custom code actions, merge modules, and more